Frequently Asked Questions (FAQs)

1. How do I place a custom name necklace order? To place an order, simply navigate to our website and choose the select the necklace, you would then select your preferred metal, and chain length, and then proceed to add the item to your cart and follow the checkout process.

2. What materials are used in your custom name necklaces? Our custom name necklaces are crafted from high-quality materials, including stainless silver, gold, and other premium metals. Each necklace is designed to be durable and long-lasting, ensuring that your personalized piece remains a cherished keepsake.

3. How long does it take to receive my custom name necklace? The production time for our custom name necklaces typically ranges from 13-15 business days. Please allow 2 additional days for processing. Orders are processed Monday- Friday. Orders that are placed on weekends and Holidays are processed the next business day. Additionally, shipping times vary depending on your location. 

4. Can I return or exchange my custom name necklace? As each custom name necklace is uniquely crafted for you, we generally do not accept returns or exchanges unless there is a defect or error on our part. Please review our Return Policy for more information.

5. How do I care for my custom name necklace? To maintain the beauty of your custom name necklace, we recommend avoiding exposure to harsh chemicals, perfumes, and excessive moisture. Clean your necklace with a soft, dry cloth and store it in the provided box when not in use.

If you have any additional questions or concerns, please don't hesitate to contact our customer service team at info@adoreharper.com. We're here to assist you in creating the perfect custom name necklace experience.